Delete your account

Request deletion

Write to privacy@sayvibe.app from the address your account is registered to, with the word delete in the subject. That is the whole request.

We confirm within a few days and delete the account within thirty days at the latest. If we cannot tell that the request comes from the owner of the account, we ask one question to confirm it — that is the only reason we would take longer.

You do not need the application installed to do this.

Or delete it from inside the application

Open Settings → Account → Delete account. The application tells you what will be removed, asks you to confirm, and deletes the account straight away.

Cancel a paid subscription first

If you have a paid subscription, cancel it in the store where you bought it — Google Play or the App Store — before deleting the account. The store does not let us cancel it for you, and you would keep paying for an account that no longer exists.

What is deleted

Your email address, your sign-in links, your name and picture, your voice recordings, your attempts, your scores and your progress.

We delete this from our own servers and ask the companies that process data for us to do the same.

Unspent Sparks are lost and are not refunded.

What remains, and why

The scenes you contributed stay in the catalogue. Other people are already learning from them. They were never shown under your name, and after deletion nothing links them back to you at all.

An irreversible mark computed from your email address. It is not the address, and the address cannot be recovered from it — the key used to compute it is not stored in the database. It tells us one thing: that this address has been registered before. There is no history, no progress and no rights behind it. We keep it to prevent repeated abuse of free trials.

Everything else is described in the app privacy policy.